Price Changes
- Are FibreNest more expensive than other broadband providers?
- Is your price increase linked to CPI / inflation?
- I can’t afford any price increases now, what are my options?
- I am on benefits, what can you do to lower my broadband cost?
- I am a vulnerable customer, I need help?
- Who can I use instead of FibreNest at my address?
- How do I move my broadband to another provider?
- How much notice do I need to give to leave?
- How much will it cost me to leave FibreNest?
- I am unhappy, how do I raise a complaint?
- How do I involve the Ombudsman?
- How do I raise a complaint with Ofcom?
- How long does your complaints process take?
- I am no longer a FibreNest customer. Why are you still emailing me?
- Am I in or out of contract?
- Do I have to pay early termination fees if I am in contract?